Service and Advice Service Portal for Students
The service portal for current and prospective students is the information hub for the array of university information, guidance and administrative services for both German and international students. Representatives from Student Administration and the Student Advisory Office are on hand to discuss any questions or concerns you may have.
INFORMATION DESK
Information on general questions concerning academic studies for both German and international students. If necessary, queries may be forwarded to the relevant advisory and administrative services.
Office hours
Mon. – Thurs. 10am – 4pm
Fri. 10am – 2pm
You can call us with your concerns and questions on 06221 54-5454.
Telephone consultation hours
Mon. – Thurs. 9am – 4pm
Fri. 9am – 1pm
STUDENT ADMINISTRATION
Application, admission, matriculation, leave of absence, exmatriculation, etc.
Office hours
Mon. – Thurs. 10am – 4pm
Fri. 10am – 2pm
An English-speaking service is guaranteed during the following times:
Mon. - Fri. 10am - 12pm
Tues., Thurs. 2pm - 4pm
CENTRAL STUDENT ADVISORY OFFICE
Information and counselling, courses, competency building. Use the Service or Telephone Portal to schedule an extensive appointment with the central student advisory office
Office hours
Mon. – Thurs. 10am – 4pm
Fri. 10am – 2pm
Online consultation hour via heiCONF
Mon. – Thurs. 4 – 4.30 pm
Fri. 2 – 2.30 pm
INTERNATIONAL RELATIONS OFFICE
Information and counselling for current and prospective international students on study options and the application process ; semester events programme (excursions, tutorials, Buddy Programme, etc.); other relevant information (student associations, culture, leisure activities, etc.)
Office hours
Mon. – Thurs. 10am – 4pm
Fri. 10am – 2pm
IT - Service Point
The IT Service team offers advice and first level support for users of all URZ IT services.
Office hours
Tues and Thurs 10am – 3pm
Mon, Tues, Thurs 10am – 3pm (April and October)
heiCO Support
Questions about heiCO can be answered by the heiCO support team, who are available to help you with technical problems, faults and other concerns relating to the Campus Management System.
Office Hours
Tues und Thurs 10am – 3pm
CENTRAL DOCTORAL OFFICE
Support for doctoral students during registration in the heiDOCS portal and in handling the online doctoral file (creation of the doctoral file, data entry, updating, technical problems, etc.).
You can reach us by e-mail: zdb@uni-heidelberg.de
and Mon-Thu 9-11:30 and 12:30-15 and Fri 9-12 by phone: +49 (0)6221 / 54-12204 and -12205
REPRESENTATIVE FOR STUDENTS WITH DISABILITIES AND CHRONIC ILLNESSES
Please book individual counselling appointments with the Team Inklusives Studieren via telephone: +49 (0)6221 / 54 12 232 (secretary's office Central Student Advisory / Nadine Knopf) or via e-mail: inklusiv.studieren@uni-heidelberg.de.
You can also reach us directly during our open telephone consultation hours on Tuesdays between 01 p.m. - 02 p.m. +49 (0)6221 / 54 12238 or Fridays between 09 - 10 a.m. +49 (0)6221 / 54 12215
Contact for student issues
Table
Main address Seminarstr. 2 69117 Heidelberg Room 35 | Mailing address Seminarstr. 2 D-69117 Heidelberg | P.O. Box Postfach 10 57 60 D-69047 Heidelberg |
