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Information for House Guests

(staying longer than 1 week)

Dear Guest,

• Check In: On arrival, please inform the IWH Office (in person/per email).  At check in a member of IWH staff will complete an inventory with you.  Arrivals outside of IWH office hours will be provided with an entry code and instructions.

• Keycard: Once in your room you can find your keycard in the device near the entrance door for electricity in the room, or alternatively on the table.  Please return the keycard at check out to a member of IWH of staff. In the absence of staff, kindly put the key card in the red little box at the exit.

• Lock/Unlock apartment: Please hold the keycard in front of the door knob, wait for the green light and turn the door knob x2 to the left to lock or x2 to the right to unlock.  Please remember to lock your apartment on leaving.  Keycard also enables entry to the building but do not lock main doors or communal entrance to apartments.  If the door knob flashes red at any point, please inform a member of the IWH staff as soon as possible.

• Smoking: By state law the IWH Guesthouse is a non-smoking building.  Violation of this rule is subject to a high fine.  Smoking is only permitted in the garden making sure to use the provided ashtrays and keeping a distance to non-smokers.

• Check out is 9am on day of departure.  A member of IWH stall will coordinate/conduct your check out.  Later check out is available upon request (please notify the IWH staff 72 hours minimum in advance) and subject to charge. (50€)

• Invoice Payments: IWH accepts payments in cash or via bank transfer only. (Payee: Universität Heidelberg, BW Bank Stuttgart, IBAN: DE69 6005 0101 7421 5004 36, SWIFT/BIC: SOLADEST600, (quoting invoice number and/or IWH reference).
• Breakfast: Available Monday to Friday, 8-9am (by prior request, and subject to charge.  Please inform the IWH Office at least 48 hours in advance.

• Rubbish Disposal: The garbage/rubbish containers are located in the storage shed outside the IWH building (main entrance gate and turn left (25m) first door on the left).  Please remove your garbage/rubbish regularly and dispose of all garbage in the corresponding garbage containers.  The door to the garbage storage shed can be opened using your room key.  Please click the link below for more detailed instructions. Waste Disposal D/UK

• Apartment Cleaning/Maintenance: Provided in your apartment as a welcome courtesy are some utensils for cleaning (bucket, cloths, cleaning materials) and toilet supplies.  Please note you will need to replace these items during your stay.  On 1^st floor (communal areas of 2a/2b, 3a/3b and 4a/4b) you will find a hoover, ironing board and iron for your use.  On 2^nd floor, top of the staircase is also a large cupboard containing the same items.

• Laundry Service: Available Monday to Thursday, a 36-hour, in-house wash service, by prior arrangement and subject to a fee (12€ per wash net).  Wash nets can be obtained from the IWH Office.  Alternatively, please click the link below for out of house services. Laundry/Drycleaners

• Change of Towels and Bed linens: Every 7-10 days, Monday to Friday.  (Weekends by prior arrangement). You will be notified of the date and time of your change of towels and/or linen, per email.  Please follow the instructions therein.

• Garden: All guests have access to the garden area.  Please be respectful of other guests when using the garden area. During conference hours, the garden cannot be used by non-conference guests.

• Travel and Amenities: Below are some useful links:

Public transport (trams, buses, trains local): www.vrn.de

Deutsche Bahn (DB): www.bahn.de

Frankfurt Airport: www.frankfurt-airport.com

Taxi Service: 06221 30 20 30

Airport Shuttles: www.frankfurt-airport-shuttles.de,

www.tls-heidelberg.de

Household/Food: www.tegut.com (Heidelberg, Altstadt);

 www.scheck-in-center.de (Heidelberg);

 Das Carré, Shopping Centre,

 Rohrbacher Str., Heidelberg;

 Aldi Süd, Poststrasse 11, Heidelberg

Tourism:     www.tripadvisor.de (Heidelberg)

                     www.heidelberg.de (Heidelberg City Hall)

• Emergency numbers/exit:

 

Emergency exit routes are found on the inside of each apartment door.  Please make yourself familiar upon arrival.

Police: 110

Fire/Rescue/Ambulance: 112

Emergency Doctor: 116 117

Taxi: (06221) 30 20 30

Chemist: Schwan Apotheke, Haupstrasse 176, 69117 Heidelberg

(06221) 22 487  www.schwan-apotheke-heidelberg.de

 

Please take a moment to familiarise yourself with our House Regulations

 

 

We wish you a pleasant stay.

 – Your IWH Team

IWH Office: Monday to Friday, 9am – 3pm

(Saturday/Sunday/National/State holidays our offices are closed)

e-mail: iwh@uni-heidelberg.de

Location: Basement of Building